This accessibility statement applies to, which are managed by Telford & Wrekin Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


How accessible this website is

Parts of this website are not fully accessible. For example:

  • PDF documents aren’t fully accessible to screen readers
  • you cannot modify the line height or spacing of text
  • maps (and the information displayed on them) are not picked up in full by assistive technology for example keys elements such as magnification and points of interest


Feedback and contact information

If you would like to comment on the accessibility of this website, or request any of the information in a different format, such as accessible PDF, large print, easy read, audio recording or braille, please contact us using our website feedback form.

We aim to get back to you within 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Web Services team using our website feedback form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people with hearing impairment or speech impediment. The number is 18001 (01952) 380000. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Telford & Wrekin Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing services e.g. PDFs that give users complex information in a clear format, using illustrations etc, or forms that were published as Word documents. By April 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example annual reports or documents used as an archive reference for work conducted in that year. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations. All of our pre-recorded and edited film clips will feature subtitles/captions or a transcript. By April 2022 we plan to ensure all our pre-recorded videos meet the required standard.

Embedded clips from YouTube
When embedding Youtube content, it automatically generates non-compliant HTML5 code. We’re currently monitoring this to see if it has a negative effect on the overall user experience. At the time of publication that is not the case, but linked film clips will not function without the non-compliant code.

Embedded images from Flickr
We have a selection of photo albums on the site, some of which are only hosted on the photo-sharing website, The code used to embed an image or album can create non-compliant elements.

Maps and mapping services are exempt as long as essential information is provided in accessible digital manner for maps intended for navigational use. By April 2022 all maps will be presented alongside text equivalent information, where appropriate, for example, address/location details.

We aim to meet the needs of all visitors to our site, but we don’t yet have a way of presenting geographical information (maps and site plans etc.) in a fully achievable and accessible format. Currently all accessible map solutions would be impossible to implement for all residents due to both resource and installation issues. As new technologies emerge we will revaluate this topic.